Zero trust is more than a technology framework — it's a cultural shift. In this opening keynote, Jordan Reyes shares the leadership strategies, organizational change management tactics, and hard-won lessons from Meridian's enterprise-wide zero trust transformation. Attendees will walk away with a practical blueprint for aligning executive stakeholders, security teams, and end users around a unified identity-first security posture.
Turn identity into your growth multiplier for the agentic era. AI is transforming customer expectations, and rising to them is getting harder. Building for humans and agents simultaneously, while driving revenue and managing risk, requires a new foundation. That foundation is identity. Auth0 shows you how.
Transform Your Customer Experience with Identity-Powered Innovation
Identity is no longer just a security checkbox—it's a business accelerator. As customer expectations evolve and technology landscapes shift, organisations that master identity gain a competitive edge in customer acquisition, retention, and revenue growth.
Join Auth0 customers and industry leaders for an exclusive executive conversation on how identity drives business outcomes. You'll discover:
- Identity as a revenue driver: See how seamless, secure customer experiences directly impact loyalty and growth
- Modernising at scale: Learn how leading organisations are transforming their customer journeys without disrupting operations
- Future-proofing your business: Understand emerging trends in AI, security, and customer authentication shaping the industry
- Real-world impact: Hear directly from peers how they've implemented identity solutions to solve critical business challenges
- Network with your peers: Networking breakfast prior, and lunch following the event
 From leading banks and retail giants to fast-growing digital innovators, Auth0 by Okta serves as the front door for Australia’s most trusted brands. In this opening session, explore how our continued local platform investments and identity innovation empower technology leaders to deliver seamless consumer experiences, mitigate fraud, and scale customer identity with uncompromised resilience.
This session shares the enterprise success story of how AGL successfully rolled out native passkeys to its app and portal users. Learn how their product and engineering teams utilised Auth0 Actions, Forms, and APIs to drive a 32% adoption rate while slashing login times, increasing conversion, and avoiding support calls. Walk away with key takeaways, a proven architecture, and a concrete delivery plan to scale FIDO2 identity without impacting your customers.
Host: Ginny Roy, Senior Manager, Auth0
Panel:
Hannah Trimby, Chief Customer Technology Advisor, Salesforce; Matt Plant, Hub Lead - PAI, Medibank; Chuandong (Johnny) Yin, Chief Architect, Heidi Health
The modern customer journey is highly fragmented, spanning mobile apps, web portals, independent retailers, and AI-driven touchpoints. Connecting these touchpoints into a unified, friction-free experience is the defining digital challenge of our time. But how do brands deliver delightful, frictionless experiences while protecting consumer data at scale?
This panel brings together leaders from Salesforce, Medibank & Heidi Health who are redefining modern customer engagement. Hear their stories on putting customer experience at the centre of their digital architectures, overcoming internal hurdles to invest in foundational identity, and proving the business value of customer trust. This is a peer-to-peer discussion built to give you actionable insights to elevate your brand’s customer experience and win lifelong loyalty.
Located at 123 Queen Street, the venue sits within a striking, heritage-inspired building positioned in the absolute centre of the Melbourne CBD, between Collins and Little Collins Streets.
Accessing the event is seamless for all attendees, with Flinders Street and Southern Cross train stations just a short, 10-minute walk away, and immediate access available via the Collins Street or Bourke Street tram networks.
For those driving, multiple secure parking commercial garages are operating within a one-block radius on Queen and Little Collins Streets, while a dedicated street-level entrance provides direct, fully accessible lift entry straight up into the premium precinct spaces.
Jordan brings over 18 years of experience leading enterprise security transformations at Fortune 500 companies. At Meridian, Jordan spearheaded a full zero trust overhaul across 12,000+ endpoints and reduced credential-based breaches by 74% in under two years. A sought-after speaker and Zero Trust Alliance board member, Jordan is passionate about making modern identity security accessible to organizations of every size.
